Delete Account Policy

We make it easy for you to delete your account if you no longer wish to use our services. You can request account deletion by following these steps:

Option 1: By Email

• Send an email to: support@nexentech.co
• Subject: Delete My Account
• Include: Your full name and the phone number or email linked to your Nexen account

Option 2: From Our Website

• Visit: https://nexentech.co/contact
• Choose “Account Deletion” as your inquiry type and fill out the form

Once we confirm your identity, we will permanently delete the following data within 7 business days:

• Personal information (name, email, phone number)
• Account credentials and settings
• Budget and milestone tracking data
• SACCO or MSME membership data
• Transaction and credit activity
• Messages and in-app communications

In accordance with applicable regulations (e.g., financial and regulatory compliance), we may retain:

• Transaction records, credit logs, and system audit trails
• Reports submitted to regulators such as AMFIU, UMRA, or CRB

This retained data is stored securely and only for the minimum duration required by law (typically up to 7 years for financial records). It is never used for marketing or profiling.

If you have any questions or need help during this process:

• Email: support@nexentech.co
• Website: https://nexentech.co
• Phone: 0200940921

Your data. Your control. At Nexen Tech, we are committed to transparency and respecting your privacy rights.