Privacy Policy

At Nexen Tech, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Nexen Tech mobile and web applications (the “App”). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.

Information We Collect

We may collect and process the following types of data:

Personal Information

  • Name, phone number, email address, and gender
  • National ID or registration number
  • SACCO membership number
  • Financial data including savings, loans, and contributions
  • User role (e.g., member, SACCO staff, administrator)

Transactional Data

Deposits, withdrawals, loan applications, repayments, and other financial interactions with SACCOs or partner institutions

Device and Usage Data

Mobile device information, browser type, IP address, location (if enabled), app usage statistics, and crash logs

How We Use Your Information

We use the information we collect to:

  • Provide access to SACCO and MSME services via the platform
  • Facilitate digital savings, loans, and payments
  • Enable secure user authentication and account management
  • Offer tools like budget and milestone tracking
  • Improve our services, troubleshoot issues, and optimize user experience
  • Send relevant updates, notifications, and support messages
  • Comply with legal obligations and regulatory requirements

Information Sharing and Disclosure

We do not sell your personal data. However, we may share information with: Your SACCO or affiliated institution to enable service delivery

Trusted service providers, who assist us in hosting, analytics, and customer support Regulatory authorities, when required by law or lawful request

Affiliates or business partners, in connection with service enhancements, provided they follow similar privacy standards

Data Security

We use industry-standard measures to protect your data:

  • End-to-end encryption for sensitive information
  • Secure user authentication and session management
  • Regular security audits and compliance checks

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

Your Data Rights

You have the right to:

  • Access and update your personal data
  • Request deletion or correction of inaccurate data
  • Withdraw consent where processing is based on consent
  • Object to certain types of data processing

Retention of Data

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, your data will be deleted or anonymized.

Children’s Privacy

The Nexen Tech App is not intended for use by individuals under the age of 18 without supervision. We do not knowingly collect data from children without appropriate consent.

International Data Transfers

If your data is transferred outside Uganda, we ensure it is protected with adequate safeguards compliant with applicable data protection laws.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes through the App or via email. Continued use of the App after changes means you accept the updated policy.